Privacy
Privacy policy
FlexPass processes account, booking, and operational data so members and partners can use the service safely, with clear limits on who can see what.
What we collect
We collect the information needed to operate FlexPass. That includes account details, company and partner membership, credit balances, service and schedule data, booking activity, attendance records, audit logs, and support communications.
How we use it
FlexPass uses this data to manage access by role, support bookings and cancellations, issue and reconcile credits, confirm partner activity, investigate support issues, and maintain security, audit, and reporting records.
Who can see account data
You can see your own account and booking information. A company that provides passes can see booking totals, never what any one person booked. Partners can see service, schedule, booking and statement information for their own business. The FlexPass team may access operational data when needed for support, reconciliation, fraud prevention, or security review.
Retention and support
We keep operational records for as long as needed to support account access, booking history, reconciliation, fraud prevention, support handling, and legal or contractual obligations. Privacy questions can be sent to privacy@flexpassalbania.al.
Pilot-stage operation
FlexPass is currently offered by invitation, through participating companies and approved partners. Some onboarding, support and reconciliation steps are still handled directly by the FlexPass team during the pilot.