Terms
Terms of service
These terms describe how FlexPass accounts, credits, bookings, and partner services operate during the current pilot stage.
Using FlexPass
FlexPass is provided to invited members and approved partners. Access may be restricted, suspended, or removed if accounts are used improperly, shared without permission, or used to interfere with platform operations or booking integrity.
Credits, bookings, and cancellations
Service availability depends on partner-published slots and current platform rules. Booking confirmations, cancellations, returned credits, and any protected partner payouts are governed by the rules active at the time of the reservation.
Partner services
FlexPass helps members discover and book partner services, but the underlying service delivery remains the responsibility of the participating partner. Partners are responsible for accurate service descriptions, slot availability, and honoring confirmed reservations.
Support and changes
FlexPass may update platform features, booking rules, or operational policies as the service evolves. Questions about commercial terms can be sent to hello@flexpassalbania.al, and operational support questions can be sent to support@flexpassalbania.al.
Pilot-stage operations
FlexPass is currently offered by invitation, through participating companies and approved partners. Some onboarding, support and reconciliation steps may be handled manually during this stage.